Have to acknowledge that uncomfortable conversations tend to spiral away from being productive and the goal is to avoid triggering those things
Towards that, focus only on what needs to be done and how to do it
Avoid history (“i am telling you this because in the past…” or “you haven’t done…”)
Avoid forecasting (“you have to do x in order to get y” or “if you don’t do x, how can you get y?”)
Simply:
- What do you need to be doing?
- How will you get it done?
- What do you need in order to get it done?
Avoid “why” anything should be done, as well as explaining.
Simply focus on what and how.
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